We believe that gaming should always be fun, safe, and within your control. smjili is committed to providing Filipino players with the tools, resources, and support needed to keep gambling a healthy form of entertainment — never a problem.
At smjili, responsible gaming is not just a checkbox — it's a core part of how we operate. We understand that for most of our players across Manila, Cebu, Davao, and the rest of the Philippines, online casino games and sports betting are a fun way to unwind and add excitement to everyday life. But we also know that for some people, gambling can become a problem.
That's why smjili has built a comprehensive responsible gaming framework that gives every player the power to stay in control. From deposit limits to full self-exclusion, our tools are designed to be easy to use and immediately effective. We take our duty of care seriously, and we work closely with industry standards and PAGCOR guidelines to ensure our platform remains a safe environment for all Filipino players.
Remember: gambling at smjili is meant to be entertainment. It should never be seen as a way to earn income, solve financial problems, or escape personal difficulties. If you ever feel like your gambling is getting out of hand, please use our tools or reach out to our support team — we're here to help, not to judge.
smjili operates in alignment with the Philippine Amusement and Gaming Corporation (PAGCOR) responsible gaming framework. PAGCOR provides resources and guidelines to help Filipino players gamble safely and responsibly.
If you recognize any of these signs in yourself or someone you know, please take action immediately. smjili's responsible gaming tools are available to all registered players at no cost, and our support team is available 24/7 to assist you.
Ask yourself these questions honestly. If you answer "yes" to two or more, consider using our responsible gaming tools.
Set daily, weekly, or monthly deposit caps in your account settings. Once set, limits take effect immediately and can only be lowered — not raised — without a mandatory cooling-off period.
Set a maximum session duration so smjili automatically reminds you — or logs you out — when your playtime is up. A great way to keep gaming sessions short and enjoyable.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. Your account will be temporarily suspended from all gaming activity during this time.
For a more serious break, self-exclusion removes your access to smjili for a minimum of 6 months up to 5 years. During this period, you cannot create a new account or reverse the exclusion.
Cap the maximum amount you can lose in a given period. Once your loss limit is reached, smjili will automatically prevent further wagering until the limit period resets.
Our dedicated support team is available around the clock via live chat. Whether you need help setting limits or just want to talk, we're always here for smjili players across the Philippines.
Activating self-exclusion on smjili is straightforward and takes effect immediately. Follow these steps to protect yourself from further gambling activity on our platform.
Access your account using your registered credentials at smjili.app.
Navigate to the Responsible Gaming section within your account settings panel.
Choose your preferred exclusion period — from 6 months up to a permanent exclusion option.
Verify your identity and confirm the exclusion. The restriction activates instantly across all smjili services.
You'll receive an email confirmation. Any pending withdrawals will still be processed to your registered payment method (GCash, PayMaya, or bank account).
If you're unable to access your account settings or need urgent assistance, contact our support team directly via live chat. We will process your self-exclusion request manually within minutes.
smjili gives every player a full suite of tools to stay in control. Here's a closer look at what's available and how each one works.
Choose a daily, weekly, or monthly cap on how much you can deposit into your smjili account. This is one of the most effective ways to manage your gambling budget. You can set limits as low as ₱100 per day. Reductions apply instantly; increases require a 7-day waiting period to take effect.
Set a maximum net loss threshold for a given period. Once you hit your loss limit, smjili will block further wagers until the period resets. This prevents the common trap of chasing losses — one of the biggest risk factors for problem gambling among Filipino players.
Set a maximum session length and smjili will display a pop-up reminder when you're approaching your limit. You can also configure automatic logout after a set duration. This helps prevent long, unplanned gaming sessions that can lead to overspending.
A cooling-off period temporarily suspends your smjili account for a short duration — 24 hours, 3 days, 7 days, or 30 days. During this time, you cannot log in, deposit, or place bets. It's a great option if you feel you need a short break without committing to a full self-exclusion.
Self-exclusion is a longer-term measure for players who feel they need a serious break from gambling. Choose from 6 months, 1 year, 3 years, 5 years, or permanent exclusion. During this period, your account is fully suspended, all marketing is stopped, and you cannot create a new smjili account. This tool is irreversible for the chosen duration.
Enable periodic reality check notifications that appear during your gaming session. These pop-ups display how long you've been playing and how much you've wagered, giving you a clear picture of your activity so you can make informed decisions about whether to continue.
smjili is here to make sure your gaming experience stays fun and within your control. Join thousands of Filipino players who enjoy smjili responsibly every day.
For players 21 and above only. If gambling stops being fun, use our tools or contact support.